Refund Policy
Refund eligibility is determined by the written quotation or service contract for the relevant engagement.
Service subscriptions
Recurring services are billed monthly in advance. Any refund, credit or adjustment is handled according to the agreed service terms and the work or support already provided.
One-time projects
Payments for one-time projects and completed milestones are reviewed against the agreed scope, deliverables and cancellation terms in the written quotation.
Request a review
To request a billing or refund review, contact Nexothra with your business name, quotation or invoice reference, and the reason for your request.